Building Society
Providing OutSystems Consultants for On-Site Work
The challenge
Deliver online servicing proposition and unified colleague portal
OutSystems is critical to a UK Building Society’s goal of replacing their existing online savings offering.
They are aiming to delight their customers by delivering everything they expect from a modern Online Servicing proposition and leveraging new technology to deliver additional value and functionality.
They are also aiming to consolidate their existing colleague systems into a single, unified portal where colleagues have all the information they need at their fingertips to help service their members.
2
Full-time Consultants
2
Applications
The solution
Sourcing consultants from Portugal to integrate into the on-site team
Green Lemon Company were asked to provide 2 consultants full time on site in Wales.
As our full time consultants are based in Brighton, this meant looking for an alternative model. After discussion, we agreed to source the relevant skills directly from Portugal and after a rigorous selection process, hired skilled OutSystems consultants onto our payroll on fixed term contracts.
We also helped source suitable accommodation effecting savings against a hotel expenses policy.
This model also neatly circumnavigates any potential issues arising from IR35 legislating changes due in 2020.
The results
Faster delivery process and fruitful knowledge exchange
Using experienced OutSystems resources, our Building Society customer was able to deliver Sprints faster, and also upskill their internal team, using the knowledge of our consultants. The end result being delighted Building Society customers with an excellent, online experience, enabling onboarding of new customers, plus retaining current customers.
From a colleague perspective, drawing information together from different systems to understand and service their customer needs quicker.
The relationship continues to be a model of choice with several consultants deployed this way.
See next
Liquids Transportation Logistics
Supplier relationship management at the client company was fully analogue (e-mails, phone calls, etc), making several processes not only slow but also unreliable.
The lack of a centralised location for data storage also caused data to be fragmented, stored in people’s personal e-mails and files, and therefore led to a lack of transparency between the client company and suppliers, as suppliers had no place to view data related to them.