The challenge

Selling cars returning from lease to the dealer network

The client sells cars to the dealer network that are returning from lease.

The process was previously fully analogue with no digital infrastructure, with cars being sold at auction, giving the client no control over who purchases them; this hindered their ability to sell primarily to their intended target.

The client wanted a platform that could evolve quickly and that integrated all the elements of the de-fleeting process, including funding providers so that payments for cars could be processed automatically.

The solution

Web & Mobile applications to fully automate and manage the sales process.

Two applications - one for car dealers and dealerships to directly purchase cars returning from lease and a back office application to manage it.

The car purchasing application automates a typically one-on-one, fully human process of contact and conversation, cutting down on both the buyer and the seller’s time and minimising room for error. It works with the central compound where cars are held and repaired, so all information on each car is updated and displayed, integrates an immediate credit check into the process of purchase and notifies the compound for delivery. Car dealers can browse the app for cars they would like to purchase for sale and simply tap the "Buy" button.

The results

Always-on sales process, reduced costs, greater profit and business value

As the new way of selling cars via the dealer application is efficient and direct and requires no human staff effort, vehicles are now purchasable 24/7, leading to a great increase in sales.

This fully digital process also reduces the amount of staff required and, consequently, greatly diminishes the possibility for human error, especially in data management.

Not only does the application contribute to greater profit and less costs, it also adds value to other parts of the business and stakeholders.